General Conditionssales:

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SELLER
The sales of products  offered  on www.TERRES-DOREES.COM are carried out by the limited liability company TERRES DOREES with a capital of 100,000 euros whose registered office is located 10 AVE SADI CARNOT 06230 VILLEFRANCHE SUR MER RCS NICE 49219243000014

TO CONTACT US

• By e-mail: info@terres-dorees.com

• By telephone: 0493766675 (price of a local call) Monday to Saturday from 10:30 a.m. to 6:30 p.m.

• By mail: Terres Dorées SARL / Savonnerie de Villefranche 10 avenue Sadi Carnot 06230 Villefranche sur mer

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PRODUCT AVAILABILITY

We try to keep all the references in the catalog in stock, to ensure the availability of our products. If a product is out of stock, the amount of the reference will be automatically deducted from the amount of your order and will therefore not be debited to you. You will need to place a new order as soon as the product becomes available.

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LEGAL GUARANTEES

TERRES DOREES respects all of its legal obligations of guarantees such as the guarantee of correct delivery provided for in articles L211-4 and following of the Consumer Code and the guarantee for hidden defects provided for in articles 1641 and following of the Civil Code. We remind you of the conservation and storage instructions for TERRES DOREES products, stored on , away from: humidity, too high a temperature or intense light and can be subject to an optimal use date and of a maximum date of use. Products which have not been stored under the aforementioned conditions will therefore be excluded from the guarantee.

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Confidentiality and Protection of personal data:

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Our Internet server automatically recognizes the domain name (of the access provider) and, when possible, the e-mail address of Internet users who visit our site. We centralize domain names for statistical purposes. We use the information provided to improve the content of the pages of our site.

TERRES DOREES keeps the information concerning you (except credit card number) in computerized form for the purposes of managing the customer relationship. Of course you benefit, as provided by the law of January 6, 1978, from a right of access, rectification and opposition on all the data concerning you which is exercised by email at the following address: info @terres-dorees.com

In order to improve the performance of the Site and your use of it, TERRES DOREES and its authorized service providers may use audience measurement and navigation monitoring tools (such as cookies, markers (“tags”), etc. .). Among the examples of information that TERRES DOREES and its authorized service providers can collect and use using these tools are: information relating to your browsing, your consumption habits. These tools do not allow you to be identified by name but record information relating to your browsing and can in particular be used as part of a banner program. We inform you that you can oppose the registration or use of these tools by configuring your browser to this effect.

TERRE DOREES delivers parcels in mainland France and around the world.
The products will be sent to the delivery address that you have indicated during the ordering process.
Participation in delivery costs is inclusive of VAT.

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EXCHANGE AND REFUND POLICYMENT

For a return or an exchange under the legal guarantees above, you are invited to contact Customer Service who will tell you the procedure to follow.

• Return under the right of withdrawal: in accordance with article L. 121-20 of the Consumer Code, you have a period of 7 (seven) clear days from the day of receipt of the order by you. itself or by the recipient of the order, to return the entire order at your expense and obtain, at your choice, the exchange of the products, or a refund corresponding to the amount of the order. In the event of a valid exercise of the right of withdrawal, TERRES DOREES will reimburse you for all sums paid (including delivery costs) within a maximum period of thirty (30) working days from the date of withdrawal.

• Return for any other reason: any product return that does not result from the exercise of a guarantee or the right of withdrawal, must be the subject of a formal agreement between you and TERRES DOREES. It will lead, if necessary, to the creation of a credit note for your benefit. Shipping costs will be your responsibility.

Method of return: returned items must be in their original packaging without having been used, accompanied by a copy of the invoice to: TERRE DOREES 10 AVE SADI CARNOT 06230 VILLEFRANCHE. For more information, call 0493766675 (price of a local call).

 

DELIVERY

FREE Delivery from  of 120.00  TTC € of order, delivered in metropolitan France.

The maximum delivery time is 7 working days from the confirmation of the order. For France
This delay may take longer depending on the country.
Once your order is complete and delivered to a carrier, you will automatically receive an email with your tracking number, which you can use to track your order directly online.

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DELIVERY AREAS

We provide a delivery service in the following countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, continental United States and Canada.

We  consult  for  the countries which are not referenced.

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TRACK MY ORDER

Each order is processed as quickly as possible, after shipment you will receive a confirmation email and a Colissimo tracking link https://www.laposte.fr/outils/suivre-vos-envois.

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DEALERS OR DISTRIBUTORS?

Do you want to resell or distribute TERRES DOREES brand products? we invite you to contact us by E-mail ( info@terres-dorees.com) or Telephone (+33 (0)4 93 76 66 75) to receive a complete catalog of our ranges.